DRAG is a European bicycle brand founded in Bulgaria in 2000. Every bike is designed, tested, and assembled in our own factory in the capital city Sofia, combining precision engineering with a passion for performance.

Each model is built with attention to detail, proven race performance, and a focus on reliability. From city rides to World Cup tracks — DRAG Bicycles are made to perform everywhere.

Yes. DRAG Bicycles are available through selected dealers and distributors across Europe and beyond. You can find your nearest partner on our Dealer Locator page.

You can reach us through the Contact Us page or by email at support@dragbicycles.com. Our team will respond within 3-5 business days.

You can purchase bikes and accessories directly through dragbicycles.com. Simply select your model, choose the right size and colour, and proceed to checkout.

Yes. Online orders are available for most models. If your country is not listed at checkout, contact us for dealer assistance.

If your order has not yet shipped, contact our support team as soon as possible. Once an order is dispatched, changes are possible under certain circumstances.

You can sign up for a restock notification on the product page, or contact your local DRAG dealer for availability.

You’ll receive a confirmation email after placing your order. If you don’t see it, please check your spam folder.

We accept major credit and debit cards, as well as other secure online payment options depending on your location.

Yes. All payments are processed through encrypted and PCI-compliant gateways to ensure your information is safe.

Currently, installment payments are not available directly through our website. However, some dealers may offer financing options.

 Yes. You’ll receive a digital invoice by email once your order is confirmed.

We ship to most European countries. Delivery options and taxes are displayed at checkout based on your location.

Delivery usually takes 5–10 business days depending on your country and product availability.

Shipping costs vary by destination and item type. The final cost is calculated at checkout before payment.

All bicycles purchased from our online store are delivered partially assembled for transport. The main components requiring technical knowledge are already installed and adjusted. The only steps left for you are to attach the front wheel, screw in the pedals, and tighten the handlebar. To complete the assembly, you will need a 15 mm wrench and a set of Allen keys, which are not included with the bike. Each bicycle is packed in a special five-layer cardboard box to ensure it arrives in perfect condition.

 Yes. Once your order has been shipped, you’ll receive a tracking link via email.

 If you notice any visible damage, take photos and contact our support team immediately before assembling or riding the bike.

Yes, within 30 calendar days of receiving your order, you may return it without providing any reason. In such cases, shipping costs are covered by the customer. All returns must be sent via the courier company Speedy to their office located in Sofia, 83 Gyueshevo Street. 

IMPORTANT: Returned products must show no signs of use and must be in their original commercial condition.

Contact our support team with your order number. We’ll provide you further instructions.

Refunds are processed within 7-10 business days after the returned item is received and inspected

 All bikes are 85–90% assembled. You’ll need to attach the handlebars, front wheel, seatpost, and pedals.

 You’ll need a set of Allen keys, a torque wrench, and a pedal wrench. Basic setup instructions are included in the box.

 Yes. We recommend visiting a certified DRAG dealer for professional assembly and safety inspection.

 Yes, minor adjustments may be required after unpacking to ensure optimal performance.

 Yes. You can find assembly guides and setup videos in the Support section of our website.

Our warranty covers manufacturing defects in materials and workmanship for frames and components under normal use. Read more here.

Contact our support team or your authorized DRAG dealer with photos, proof of purchase, and a description of the issue.

Yes, as long as the service does not modify the frame or void the original component warranty.

 Spare parts are available through dragbicycles.com and authorized DRAG dealers and dragzone.bg .

We recommend a full check-up every 6 months or every 1000 km, whichever comes first.

Yes, but please ensure compatibility with your frame. Modifications may affect warranty coverage.

Yes, as long as the service does not modify the frame or void the original component warranty.

You can download service guides and component manuals from our Support > Downloads page.

We support talented riders and creators. You may send all your inquiries and proposals to the following email address: info@velomania-bg.com. Please add information for feedback – name, address, phone, email.

 Yes. DRAG regularly sponsors and organizes events across Europe. Follow our social media for updates.

You can test ride at selected DRAG dealers and during official demo days. Locations are announced on our website.

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